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Contact Form
Our customer service team is available by email to answer all your inquiries from Monday to Friday, 9:00 AM to 7:00 PM, and on Saturday from 8:00 AM to 12:00 PM. Please contact us using the form below.
IMPORTANT: To ensure a prompt response, please avoid sending multiple messages in a short period. Repeated or excessive messages may trigger our spam filters, causing your communications to be marked as spam and significantly delaying response times.
Frequently Asked Questions
Where is my order?
You can track the progress of your order in real time in the "Track My Order" section of our website, using your email address and order number (#BED) or your tracking number.
I didn’t receive a confirmation email, what should I do?
Sometimes the confirmation email ends up in spam, junk, or promotions folders. Please check these folders.
If you still can’t find it, write to us with your email address—we’ll check together and update your account if needed.
How can I cancel my order?
You can cancel your order within 24 hours of placing it. After this period, shipping and delivery fees are incurred, making cancellation impossible.
If the deadline has passed, we encourage you to wait for your package to arrive and then contact us to exercise your right of withdrawal. Once this is done, we will issue a full refund.
How do I return my package?
To exercise your right of withdrawal, please contact our customer service using the form below. Provide your name, order number, and reason for withdrawal so we can give you the necessary return instructions.
Once we receive the returned package, we will inspect the condition of the products. After verification, we will issue a full refund for your order.
